Order Tracking

Last updated: October 2026

This page explains how to follow an order placed through pebblemora.com, operated by Guangzhou Hongjian Trading Co., Ltd.

Tracking information

After your order has been dispatched and tracking becomes available, we send a shipping confirmation email to the address used at checkout. The email identifies the carrier and provides the tracking number or tracking link.

When tracking begins

The first carrier scan may take up to 72 hours to appear after the dispatch email. During this period, a tracking page may show that the number was created even though movement has not yet been recorded.

If tracking does not update

If there is no update after 72 hours, or the parcel is overdue beyond the delivery estimate in our Shipping Policy, email service@pebblemora.com with your order number. We will review the shipment and contact the carrier when appropriate.

Delivered but not received

Check the delivery address, safe locations around the property and whether another household member accepted the parcel. If it is still missing, contact us within 7 calendar days of the delivery scan. We remain responsible for helping investigate a verified loss and may arrange a replacement or refund according to the outcome.

Customer service

Guangzhou Hongjian Trading Co., Ltd.
Room B402, 4th Floor, Building 1, No. 2 Xiamao Nanyue Commercial Street, Baiyun District, Guangzhou, Guangdong, China
Email: service@pebblemora.com
Telephone: +44 1568 6202531
Service hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)