Return & Refund Policy
Last updated: October 2026
This Return & Refund Policy applies to purchases from pebblemora.com, operated by Guangzhou Hongjian Trading Co., Ltd.
Return window
You may request a return within 30 calendar days after confirmed delivery. A request sent after this window may be declined unless applicable law requires otherwise.
Return condition
An eligible item must be unused, uninstalled and in substantially the same condition in which it arrived. Include all original parts, accessories, instructions and protective packaging. Products damaged through installation, misuse, unauthorised repair or inadequate return packaging are not eligible for a full refund. This does not limit rights relating to a product that arrived damaged, defective or incorrect.
How to request a return
Email service@pebblemora.com and include: (1) your order number, (2) the item you wish to return, (3) the reason for the request and (4) clear photographs when the item is damaged, defective or incorrect. We normally review requests within two business days.
Do not send returns to our registered office. After the request is approved, we will provide the applicable return-warehouse address and packing instructions. Returns sent without approval or to the registered office may be delayed or refused.
Return shipping responsibility
For a preference-based return, including a change of mind or an item that no longer suits the intended space, the customer is responsible for return shipping and should use a trackable service. For verified transit damage, defect or an incorrect item, pebblemora will provide a reasonable return method, replacement or other appropriate remedy at our cost.
Damaged, defective or incorrect items
Inspect the parcel promptly. Contact service@pebblemora.com as soon as reasonably possible with photographs of the outer packaging, shipping label, complete item and affected area. Keep the item and packaging while we assess the claim. We may request additional information needed to confirm the issue and propose a replacement, repair where suitable, or refund.
Refund review and timing
We inspect approved returns after receipt at the designated warehouse. If approved, the refund is sent to the original payment method within 5–10 business days. Original standard shipping is refunded only when required by law or when the return results from our error, verified defect or transit damage. Banks and payment providers may require additional time to post the credit.
Exchanges
We do not process automatic exchanges. For a different item, request a return and place a new order after the return is approved. If we sent the wrong item, contact us before placing another order so we can arrange the appropriate remedy.
Cancellation
To request cancellation, email service@pebblemora.com within 12 hours after placing the order. We will cancel and refund the order if fulfilment has not begun. If fulfilment has started or the parcel has been dispatched, cancellation may no longer be available and the standard return process will apply after delivery.
Contact and governing law
Questions may be sent to service@pebblemora.com or raised by telephone at +44 1568 6202531, Monday–Friday, 9:00 AM–6:00 PM (GMT+8). This Policy is governed by the laws of the People’s Republic of China, and disputes are subject to the competent courts of Guangzhou, China, except where mandatory consumer-protection law in your place of residence grants non-waivable rights or jurisdiction.
Guangzhou Hongjian Trading Co., Ltd.
Room B402, 4th Floor, Building 1, No. 2 Xiamao Nanyue Commercial Street, Baiyun District, Guangzhou, Guangdong, China