Shipping Policy

Last updated: October 2026

This Shipping Policy explains how orders placed through pebblemora.com are processed and delivered by pebblemora, operated by Guangzhou Hongjian Trading Co., Ltd.

Order processing

Orders are normally reviewed, packed and prepared for dispatch within 1–3 business days. Business days are Monday through Friday, excluding public holidays. Address checks, payment review or an item-specific availability issue may require additional time; if that happens, we will contact you using the email address supplied at checkout.

Estimated delivery times

Transit estimates begin after dispatch and do not include the 1–3 business-day processing period:

• United States, Canada, United Kingdom, Australia and New Zealand: 5–10 business days.
• European destinations: 7–14 business days.
• Other supported destinations: 10–20 business days.

Delivery estimates are not guaranteed dates. Customs review, severe weather, carrier disruption, remote-area service and peak periods may affect delivery.

Shipping charges

Standard shipping is free when the merchandise subtotal is USD $49 or more after discounts and before taxes. A flat USD $6.99 standard shipping charge applies when the merchandise subtotal is below USD $49. Any expedited service, if offered at checkout, is priced separately.

Fulfilment source

Orders are fulfilled from our own or contracted fulfilment facilities according to product availability and delivery destination. Products may be dispatched internationally and may arrive in separate parcels. We do not represent a shipment as locally dispatched unless that is accurate for the individual order.

Tracking

Once a parcel is handed to the carrier and tracking is available, we send a dispatch email containing the carrier name and tracking number. The first scan can take up to 72 hours to appear. If tracking has not updated after that period, email service@pebblemora.com with your order number.

Address changes and delivery problems

Contact us within 12 hours if an address needs correction. We will try to update it before fulfilment begins, but we cannot promise a change after dispatch. Customers are responsible for providing a complete and accurate delivery address. If a parcel is returned because an address was incomplete or a delivery was repeatedly refused, we will contact you to discuss reshipment costs or an eligible refund.

Delays, missing parcels and loss

If an order is overdue beyond the relevant estimate, contact service@pebblemora.com. We will review tracking, confirm the address and open an enquiry with the carrier where appropriate. We remain responsible for helping resolve a verified loss in transit. Depending on the investigation, we may arrange a replacement or refund. Please report a parcel shown as delivered but not received within 7 calendar days of the delivery scan.

Customs, duties and taxes

Taxes and duties may be collected at checkout or assessed by the destination authority, depending on the destination and applicable law. Where charges are not collected at checkout, the recipient may be responsible for lawful import charges. We will not deliberately misstate parcel contents or value.

Contact and governing law

Questions may be sent to service@pebblemora.com or raised by telephone at +44 1568 6202531, Monday–Friday, 9:00 AM–6:00 PM (GMT+8). This Policy is governed by the laws of the People’s Republic of China, and disputes are subject to the competent courts of Guangzhou, China, except where mandatory consumer-protection law in your place of residence grants non-waivable rights or jurisdiction.

Guangzhou Hongjian Trading Co., Ltd.
Room B402, 4th Floor, Building 1, No. 2 Xiamao Nanyue Commercial Street, Baiyun District, Guangzhou, Guangdong, China